Service Terms and Booking Conditions

1. Definitions and Application

1.1 These Service Terms and Booking Conditions (Terms) form part of the overall booking paperwork and apply to all services supplied by DRR Entertainment in connection with a booking.

1.2 In these Terms: “we”, “us” and “our” refer to DRR Entertainment. “Client” means the person or entity that directly requests, books, confirms, or pays for our services, and is responsible for the booking and all associated financial and contractual obligations unless we expressly agree otherwise in writing. “Related Party” means any venue, planner, coordinator, videographer, photographer, content creator, supplier, representative, guest, or other person who is involved in, attends, or interacts with our services, equipment, timing, audio access, or service delivery in connection with the event, but who is not the Client.

1.3 These Terms apply in full to the Client.

1.4 These Terms also apply to any Related Party, but only to the extent relevant to that Related Party’s dealings with us and the supply, operation, protection, or delivery of our services.

1.5 For the avoidance of doubt, only the Client is responsible for payment, fees, charges, booking confirmations, variations, cancellations, postponements, and other financial or contractual obligations unless we expressly agree otherwise in writing.

1.6 A booking is taken to be accepted and these Terms are taken to be incorporated into the booking arrangement when the Client does any one or more of the following:

1.7 By proceeding with the booking, the Client acknowledges that these Terms have been made available for review and are accepted as part of the booking arrangement.

2. Scope of Services

2.1 Our services are limited to those expressly described in the booking paperwork, quote, invoice, booking confirmation, inclusions schedule, or agreed run sheet.

2.2 The services supplied are those ordinarily associated with professional DJ services, MC services, or combined DJ and MC services, as applicable to the booking.

2.3 Any service, task, coordination, labour, event management duty, supplier management duty, technical responsibility, or other obligation not directly connected with the expressly booked DJ and/or MC role is excluded unless specifically agreed by us in writing.

2.4 We may decline any request that falls outside the ordinary scope of the booked services or that may, in our reasonable opinion, interfere with the proper delivery of the booked services.

2.5 Any assistance provided by us outside the booked scope is provided as a courtesy only and does not create any additional responsibility, liability, warranty, or ongoing obligation.

3. Booking Fee, Deposit and Client Responsibility

3.1 The Client is the party responsible for the booking and for compliance with all booking, payment, confirmation, variation, cancellation, postponement, and other financial obligations under these Terms, unless we expressly agree otherwise in writing.

3.2 We may require the Client to pay a booking fee or deposit to secure the booking.

3.3 Unless otherwise stated by us in writing, any booking fee or deposit paid to secure a date is non-refundable because the date is reserved and we may decline other work for that date.

3.4 A booking is not secured until any required booking fee or deposit has been paid and cleared by the Client, unless we confirm otherwise in writing.

3.5 Any booking fee or deposit paid forms part of the total booking price unless otherwise stated in writing.

3.6 If a required booking fee or deposit is not paid by the due date advised by us, we may treat the booking as not confirmed and may release the date without further notice.

4. DJ Services

4.1 Where DJ services are booked, our role is to provide music entertainment and the operation of agreed DJ and sound equipment for the event.

4.2 DJ services may include, where applicable and where agreed as part of the booking, music programming, operation of sound equipment, management of music flow, and DJ-related announcements reasonably incidental to the delivery of the DJ service.

4.3 DJ services do not include event planning, event management, supplier management, venue management, lighting design unless specifically included, or any other task not directly related to music entertainment and DJ-related service delivery.

4.4 Where an external MC, host, coordinator, venue representative, or any other person is engaged to manage formalities or direct the running of the event, and we are booked as DJ services only, our role is limited strictly to music entertainment and any DJ-related announcements expressly agreed in advance.

4.5 In the circumstances described in clause 4.4, our responsibility is limited to music entertainment and DJ-related service delivery only. We are not responsible for the management, coordination, timing, structure, or overall running of the event where those matters are outside the scope of the booked DJ services or outside our reasonable control.

4.6 Song requests and playlists are welcome and may be taken into account by us in delivering the DJ service. However, we retain the final decision as to what music is played, when it is played, and whether it is suitable for the event, in order to maintain appropriate music flow and suitability for the function.

4.7 While requested songs and playlists will be prioritised where reasonably possible, any request list or playlist that exceeds the booked service time is not guaranteed to be fully played.

4.8 We may refuse to play any song or request that, in our opinion, contains excessive offensive language, is inappropriate for the function, is unsuitable for the audience, or is otherwise not fit for the event.

4.9 We are not obliged to continue providing DJ services beyond the booked finish time unless additional time is expressly agreed by us on the date of the booking, and any such extension may be subject to additional charges.

5. MC Services

5.1 Where MC services are booked, our role is to assist with the presentation and flow of the event in a professional manner in accordance with the agreed run sheet and the ordinary scope of MC services.

5.2 MC services may include, where applicable, introductions, announcements, guidance of formalities, and reasonable liaison with the venue and relevant suppliers for the purpose of supporting the agreed schedule and event flow.

5.3 While acting as MC, we will work closely with the venue to support the agreed running of the event; however, we are not the event planner, wedding coordinator, venue manager, or controlling authority over any venue or Related Party.

5.4 We accept no responsibility for any act, omission, delay, failure, miscommunication, independent decision, or conduct of any Related Party that fails or refuses to follow the agreed schedule, acts independently, or otherwise conducts its own service outside our control.

5.5 Even when we are acting as MC, we cannot force guests, venues, suppliers, or other people involved in the event to follow directions or comply with the run sheet.

6. Client Responsibilities

6.1 The Client must ensure that all booking details, event timing, venue information, contact details, and other relevant instructions provided to us are accurate and updated as required.

6.2 The Client must ensure that the venue and event environment are safe, suitable, lawful, and reasonably accessible for the proper supply of the services.

6.3 The Client must ensure that the service area provides suitable and reliable power supply, a safe operating space, and a stable table or booth area for our equipment, with minimum dimensions of approximately 180cm x 75cm or equivalent to a standard trestle table, unless otherwise agreed by us in writing.

6.4 The Client must ensure that the venue provides safe, reasonable, and practical access for the bump-in, movement, setup, operation, and bump-out of our equipment to and from the service area. Further provisions relating to unsafe, unsuitable, or inadequate access conditions are set out in clause 15.

6.5 If the booking is longer than three (3) hours, the Client must ensure that a meal suitable for a vendor or supplier meal is provided to us together with access to non-alcoholic drinks during the event, unless otherwise agreed by us in writing.

6.6 If the Client requests that we follow a run sheet, schedule, or formality sequence, the Client remains responsible for ensuring that all other relevant parties are informed and ready to participate accordingly.

7. Related Party Dealings

7.1 Each Related Party must deal with us, our equipment, our service area, our audio access, and our operational requirements in a manner that does not interfere with the proper delivery of our services.

7.2 No Related Party may direct, use, access, alter, move, connect to, attach to, interfere with, or otherwise handle our equipment or service setup except with our express permission.

7.3 No Related Party may require us to perform duties outside the booked scope, vary the agreed service, extend our hours, alter our setup, or assume responsibility for matters outside our role unless expressly agreed by us.

7.4 We may refuse any request, instruction, or interference by a Related Party where, in our reasonable opinion, it falls outside our booked role, conflicts with the Client’s booking, creates risk, or may interfere with the proper delivery of our services.

8. Limits of Responsibility

8.1 Our responsibility is limited to the services directly associated with the booked DJ and/or MC role.

8.2 Unless expressly agreed by us in writing, we are not responsible for managing or supervising Related Parties, controlling the actions of venues or suppliers, enforcing timing on persons not under our control, supervising guests, performing event planning or event management functions, or rectifying venue, access, power, equipment, or operational issues outside our control.

8.3 Where no MC service has been booked with us, we are not responsible for managing the night, directing formalities, coordinating suppliers, or overseeing the event timeline.

8.4 We are not responsible for any reduced service outcome, delay, disruption, disappointment, or non-performance caused by inaccurate information, late changes, lack of venue or supplier cooperation, unsafe conditions, guest conduct, restricted access, power issues, or other matters outside our reasonable control.

9. Videographer Audio Access

9.1 Where requested and where technically feasible, we may provide one (1) audio feed or output for use by a videographer for the purpose of capturing in-room audio, including speeches, introductions, and general event sound.

9.2 All microphones used as part of our services remain the sole property of DRR Entertainment. Any recording devices, transmitters, receivers, or related equipment connected to or used in conjunction with those microphones as part of our service setup are under the sole control and management of DRR Entertainment.

9.3 In addition to the single audio feed referred to in clause 9.1, DRR Entertainment may, on a complimentary basis, provide a separate audio copy captured through recording equipment attached to or used in conjunction with DRR Entertainment’s microphone setup.

9.4 Where available, that complimentary audio copy may be uploaded after the event to an online storage platform, including but not limited to Google Drive, for access by the Client or nominated videographer.

9.5 Any such audio copy is provided as a courtesy only and does not form part of the core booked services. We make no warranty or guarantee as to the availability, completeness, continuity, quality, suitability, or compatibility of any live feed or complimentary recording.

9.6 No Related Party, including any videographer, photographer, content creator, venue representative, or other contractor, is permitted to connect, attach, insert, place, mount, or otherwise use any additional audio device, recorder, transmitter, receiver, splitter, adapter, cable, microphone attachment, or recording equipment on or with DRR Entertainment’s microphones, sound equipment, or recording systems, other than the single audio feed or output expressly made available under clause 9.1.

9.7 The Client and any Related Party receiving any feed or recording remain solely responsible for testing, monitoring, downloading, backing up, editing, synchronisation, and use of that material.

9.8 We are not obliged to provide any further access to our equipment, systems, outputs, inputs, mixers, microphones, controllers, or recording setup beyond the single audio feed referred to in clause 9.1 and any complimentary audio copy referred to in this clause. Any additional access request may be refused where, in our reasonable opinion, it may interfere with the proper delivery of our duties as DJ and/or MC.

10. Music Recording and Copyright

10.1 Any audio feed or audio copy provided by us is made available for in-room event audio capture only.

10.2 Direct music recording, isolated music capture, master recording, or any separate recording, reproduction, synchronisation, publication, communication, upload, or other use of copyrighted music beyond incidental in-room capture is not included as part of our services and is not authorised by us unless the relevant party has separately obtained all required licences, permissions, and clearances.

10.3 Any Client or Related Party who records, reproduces, edits, publishes, uploads, synchronises, or otherwise uses music is solely responsible for ensuring that all copyright, licensing, and permission requirements have been satisfied.

11. Supplier and Venue Conduct

11.1 We will cooperate reasonably with venues and Related Parties where such cooperation is reasonably required for the delivery of our services.

11.2 Each Related Party remains solely responsible for its own service, decisions, timing, equipment, conduct, staffing, compliance, and performance.

11.3 We are not liable for any loss, delay, disruption, disappointment, reduced service outcome, or consequential issue caused by the conduct, delay, non-performance, or independent actions of any Related Party.

12. Additional Requests and Variations

12.1 Any request for additional duties, extra time, extra announcements, added coordination, additional equipment, or services outside the original booking may be declined or may incur additional charges.

12.2 No variation, additional inclusion, or extra service is binding unless expressly agreed by us.

12.3 Any variation to event date, venue, location, access conditions, timing, or service scope requested after booking may require our approval and may result in additional charges.

13. Cancellation, Postponement and Rescheduling

13.1 If the Client cancels the booking, any booking fee or deposit already paid is forfeited unless otherwise agreed by us in writing.

13.2 If the Client cancels the booking within fourteen (14) days before the date of the booking, we may require payment of the full remaining balance for the booked services as a reasonable cancellation charge, having regard to the short notice of cancellation, the likelihood that the date cannot be rebooked, and the time, preparation, and resources already committed to the booking. If that amount is not paid, we may take reasonable steps to recover the outstanding amount, together with our reasonable recovery costs, legal costs, and enforcement expenses, to the extent permitted by law.

13.3 A request to postpone or reschedule a booking is treated as a cancellation of the original date unless we expressly agree in writing to transfer the booking to a new date.

13.4 If we agree to transfer the booking to a new date, the transfer is subject to our availability, the availability of the new date, and any revised pricing or terms reasonably required by us.

13.5 We are not obliged to hold a new date or transfer monies paid unless and until the revised arrangements are confirmed by us in writing.

13.6 If a booking is cancelled, postponed, or materially changed due to reasons outside our control, including venue closure, supplier failure, weather events, government restrictions, safety concerns, or similar circumstances, we may deal with the booking in a reasonable manner having regard to the circumstances, including offering a transfer, credit, revised date, substitute performer, or cancellation treatment as appropriate.

14. Payment Terms, Default and Recovery

14.1 This clause applies to any Client who receives an invoice from us, and may also apply where payment terms are otherwise set out in the booking paperwork or other written agreement.

14.2 Payment for invoiced services is due strictly in accordance with the payment terms stated in the applicable invoice or other written confirmation issued by us.

14.3 Where we have complied with these Terms and have supplied or completed the booked services, the Client must pay the invoiced amount in full by the due date specified in the invoice or other agreed written payment terms.

14.4 If payment is not made in full by the due date, the outstanding amount becomes immediately due and payable as a debt owing to us.

14.5 If the Client fails to pay an overdue amount after the services have been supplied in accordance with these Terms, we may take reasonable steps to recover the outstanding amount, including issuing reminders, engaging a debt recovery agent or solicitor, and commencing legal proceedings where necessary.

14.6 The Client must reimburse us for our reasonable debt recovery costs, legal costs, and enforcement expenses incurred in recovering overdue amounts, to the extent permitted by law.

14.7 This clause does not limit any other right or remedy available to us under the booking paperwork, at law, or in equity.

15. Safe and Suitable Conditions

15.1 Our services are provided on the basis that the venue and event environment are safe, suitable, lawful, and reasonably accessible.

15.2 We may suspend, limit, or refuse performance where there are unsafe conditions, abusive conduct, unlawful behaviour, dangerous access, risk to persons or equipment, or circumstances outside our reasonable control that prevent safe and proper delivery of the services.

15.3 Without limiting clause 15.2, unsafe or unsuitable conditions include dangerous, obstructed, unreasonable, or inadequate access for the movement of our equipment into, within, or out of the venue or service area.

16. Illness, Emergency, Force Majeure and Substitute Performer

16.1 If we are unable to supply the services, or any part of them, due to illness, injury, family emergency, accident, vehicle breakdown, equipment failure despite reasonable precautions, extreme weather, natural disaster, road closure, government restriction, venue issue, or any other circumstance beyond our reasonable control, we will not be taken to be in breach to the extent affected by that circumstance.

16.2 In such circumstances, we may take reasonable steps to minimise the impact of the issue, including arranging a suitably qualified substitute performer, revised service arrangement, partial service adjustment, postponement, or refund of the affected part of the services where appropriate.

16.3 Where a suitably qualified substitute performer is arranged by us, that substitute performer may fulfil the booking in our place and will be taken to satisfy our service obligation for the affected booking to the extent permitted by law.

16.4 We are not liable for any indirect loss, disappointment, or consequential loss arising from circumstances covered by this clause, subject to any rights that cannot lawfully be excluded.

17. Liability and Consumer Rights

17.1 Nothing in these Terms excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified under applicable law, including under the Australian Consumer Law.

17.2 To the maximum extent permitted by law, we are not liable for any indirect, special, incidental, consequential, or economic loss, including loss of enjoyment, loss of opportunity, or disappointment, arising out of or in connection with the booking or the services.

17.3 To the maximum extent permitted by law, where any liability arises out of or in connection with the services, our total liability is limited to the amount paid by the Client to us for the relevant booking.

17.4 Any liability of ours is reduced to the extent that any act, omission, delay, inaccurate information, non-compliance, or conduct of the Client or any Related Party contributed to the loss or issue.

18. Complaints and Notice of Issues

18.1 If the Client considers that there is any issue or complaint concerning the services, the Client must notify us as soon as reasonably practicable with sufficient detail to allow the issue to be properly considered.

18.2 We will be given a reasonable opportunity to review and, where appropriate, respond to or address the complaint.

18.3 A failure to raise a service concern within a reasonable time may affect our ability to investigate the matter properly.

18.4 If the Client considers that there is an issue with the services during the event or on the date of the booking, the Client must raise that issue with us as soon as reasonably practicable so that we are given a reasonable opportunity to review and, where appropriate, address or rectify the matter at the time.

18.5 If a complaint is made after the date of the booking, the Client must submit that complaint in writing by email within 60 days after the date of the booking, with sufficient detail to identify the complaint, the circumstances relied upon, and the outcome sought.

18.6 Any complaint made after the date of the booking should include sufficient supporting information, where reasonably available, including relevant dates, times, descriptions, communications, photographs, recordings, or other material relied upon by the Client, and should identify the part of these Terms or the service arrangement said to be in issue where applicable.

18.6A We may be unable to properly investigate or respond to complaints that are vague, unsupported, based only on second-hand allegations, or not accompanied by sufficient detail or reasonably available supporting information.

18.7 Verbal concerns raised on the date of the booking will be taken seriously and, where reasonably possible, we will be given an opportunity to address them at the time. However, any complaint pursued after the date of the booking must be confirmed in writing in accordance with clause 18.5 for proper investigation and record-keeping.

18.8 Subject to any rights or remedies that cannot lawfully be excluded, restricted, or modified, if no written complaint is received within 60 days after the date of the booking, the Client will be taken to have accepted and been satisfied with the performance of the services, and the booking will be regarded as completed for the purposes of our complaint handling, record management, and service administration process.

19. Governing Law and Mandatory Rights

19.1 These Terms are governed by the laws of New South Wales, unless otherwise required by law.

19.2 The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and any court competent to hear an appeal from those courts.

19.3 Nothing in these Terms excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified under applicable law.

20. Review and Updates to Terms

20.1 We reserve the right to review, amend, and update these Terms from time to time.

20.2 Any updated Terms will apply only to bookings entered into after the updated Terms have been made available by us, unless otherwise agreed by us in writing or required by law.